Refund and Delivery Terms

Refund Policy

1. Eligibility for Refunds

   • Refunds are applicable only if the item is defective, damaged, or not as described.
   • To request a refund, you must provide proof (photos/videos) of the issue within 7 days of delivery.

2. Non-Refundable Items

   • Items marked as final sale or promotional items are non-refundable.
   • Refunds do not apply to minor delays caused by unforeseen circumstances (e.g., customs checks or postal delays).

3. Refund Process

   • Contact us via email at [your email address] with your order number and issue details.
   • Refunds will be processed back to your original payment method within 5-10 business days after approval.

Delivery Policy

1. Processing Time

   • Orders are processed within 2-5 business days.

2. Shipping Time

   • Standard delivery typically takes 15-30 business days depending on the destination.
   • Delivery times may vary due to customs clearance or other unforeseen delays.

3. Tracking

   • Once your order is shipped, you will receive a tracking number to monitor the delivery status.

4. Unclaimed or Returned Packages

   • If a package is returned due to incorrect address or unclaimed delivery, the customer will be responsible for re-shipping costs.

Contact Us

If you have any questions about our refund or delivery terms, feel free to contact us at simondenisoff@gmail.com.