Refund and Delivery Terms

Refund Policy

  1. Eligibility for Refunds

    • Refunds are applicable only if the item is defective, damaged, or not as described.
    • To request a refund, you must provide proof (photos/videos) of the issue within 7 days of delivery.

  2. Non-Refundable Items

    • Items marked as final sale or promotional items are non-refundable.
    • Refunds do not apply to minor delays caused by unforeseen circumstances (e.g., customs checks or postal delays).

  3. Refund Process

    • Contact us via email at [your email address] with your order number and issue details.
    • Refunds will be processed back to your original payment method within 5-10 business days after approval.

Delivery Policy

  1. Processing Time

    • Orders are processed within 2-5 business days.

  2. Shipping Time

    • Standard delivery typically takes 15-30 business days depending on the destination.
    • Delivery times may vary due to customs clearance or other unforeseen delays.

  3. Tracking

    • Once your order is shipped, you will receive a tracking number to monitor the delivery status.

  4. Unclaimed or Returned Packages

    • If a package is returned due to incorrect address or unclaimed delivery, the customer will be responsible for re-shipping costs.

Contact Us

If you have any questions about our refund or delivery terms, feel free to contact us at simondenisoff@gmail.com.