Politique d’expédition
Processing Time
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All orders are processed within 2–5 business days (excluding weekends and holidays) after receiving your order confirmation email.
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You will receive another notification when your order has been shipped.
Shipping Time
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Standard international shipping typically takes 15–30 business days, depending on your location.
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Shipping times may vary due to customs clearance, weather conditions, or other unforeseen delays beyond our control.
Shipping Rates
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We offer free worldwide shipping on most products unless otherwise stated on the product page.
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Express or tracked shipping options may be available at checkout for an additional cost.
Order Tracking
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Once your order is shipped, you will receive a confirmation email with a tracking number to monitor the delivery status of your package.
Customs and Import Duties
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Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Denisoff Music is not responsible for these charges if they are applied and are your responsibility as the customer.
Unclaimed or Returned Packages
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If a package is returned to us due to an incorrect address, unclaimed delivery, or refusal to pay customs fees, the customer will be responsible for any re-shipping costs.
Lost or Damaged Packages
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If your package is lost or arrives damaged, please contact us at info@denisoffmusic.com within 7 days of the delivery date. Include your order number and any relevant details or photos. We’ll work with you to resolve the issue promptly.