Shipping policy

Processing Time

  • All orders are processed within 2–5 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has been shipped.

Shipping Time

  • Standard international shipping typically takes 15–30 business days, depending on your location.

  • Shipping times may vary due to customs clearance, weather conditions, or other unforeseen delays beyond our control.

Shipping Rates

  • We offer free worldwide shipping on most products unless otherwise stated on the product page.

  • Express or tracked shipping options may be available at checkout for an additional cost.

Order Tracking

  • Once your order is shipped, you will receive a confirmation email with a tracking number to monitor the delivery status of your package.

Customs and Import Duties

  • Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Denisoff Music is not responsible for these charges if they are applied and are your responsibility as the customer.

Unclaimed or Returned Packages

  • If a package is returned to us due to an incorrect address, unclaimed delivery, or refusal to pay customs fees, the customer will be responsible for any re-shipping costs.

Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us at info@denisoffmusic.com within 7 days of the delivery date. Include your order number and any relevant details or photos. We’ll work with you to resolve the issue promptly.